Cultivating a Healthy Workforce by Addressing Bullying and Incivility: Strategies for Healthcare Leaders

Your Role in Reducing Incivility within Your Team

Bullying leaves nasty fingerprints on individuals, healthcare organizations, the nursing profession, and patients. Its mark is damaging and long lasting. Leaders, therefore, have a responsibility to do their part to stop the cycle of bullying and incivility.

• #1 cause of burnout and intention to leave is toxic workplace behaviors
• A toxic culture is 10.4 times more likely to contribute to attrition than compensation
• 48% intentionally decreased their work effort
• 80% lost work time worrying about the incident
• 66% said their performance declined

In this keynote presentation brought to you by AORN Center for Perioperative Leadership, healthcare leaders will learn practical tools and strategies they can immediately implement to address workplace violence, bullying, and incivility within the care environment. When leaders are equipped to address disruptive behaviors, employees stay, and patients achieve better outcomes.

Learning Objectives

• Discover behaviors that undermine a culture of safety and respect
• Distinguish the differences between bullying, incivility, and someone having a bad day
• Summarize how successful leaders address and eliminate disruptive behaviors
• Generalize three proven strategies to cultivate a professional and respectful work environment

Meet the Speaker

Renee Thompson, DNP, RN, FAAN, CSP

Dr. Renee Thompson is the CEO & Founder of the Healthy Workforce Institute and works with healthcare organizations to cultivate a professional workforce by addressing bullying, and incivility.  Renee has authored several books and is one of only 30 nurses in the world who have achieved the prestigious certified speaking professional designation. In 2018 she was recognized as one of LinkedIn’s Top Ten Voices in Healthcare for her contribution to their global online healthcare community and in 2022 and 2023 was identified as one of the top 5 Nurse Influencers on LinkedIn.

In 2022, Renee was inducted as a Fellow of the American Academy of Nursing for her work to eradicate disruptive behaviors in healthcare. Renee and her team are on a mission to create a world where bullying and incivility are immediately rejected and kindness, respect and professionalism become the new norm.