Although surgery demands the in-person presence of most employees, some nonclinical personnel may work remotely or on a hybrid basis....

Leaders absorbed in the weeds of “hard” tactics, strategies and policies often can neglect their “soft” people skills....

Many modern surgical facilities are drowning in the massive amount of data they routinely collect from patients, payors, charting, equipment and more....

The calendar says 2024 — and that means the start of a new year of performance improvement projects. You know, those multiple continuous initiatives during...

Your organization may institute changes that affect the entire team, so expect that every member will have different reactions to the change in status quo....

As a team leader, one of the most important things you need to do is pay close attention to any activity that signals conflict among team members....

Do members of your team check in with you often, even just to chat?

It’s hard to let go of handling things yourself — even the smaller items — instead of sharing the load....

As the year comes to an end, review your 2023 goals and prepare for your 2024 plans....

The holidays are here, and hopefully you have a bit of downtime to relax and recharge....

When there are problems in any organization, individual team members can react in various ways....

In many organizations, the default tactic is to funnel senior staff or veteran newcomers who have significant experience into leadership roles, even if some who fit those...

Welcome to A Day in the Life of an Administrator, our online column, where we sat down with Deidre Frizzell, BSN, RN, director of clinical services...

As an ASC administrator, I hold a special place in my heart for those team members—— who have been instrumental in running and elevating the success of our surgery...

Nurturing and maintaining a vibrant, positive culture remains essential for an ASC and can largely determine whether it flourishes or it fails....

Feeding busy hard-working staff is a common tactic leaders use to show their appreciation and boost morale....

You’ve heard the expression “my door is always open” to encourage open communication in a workplace. As a leader at a busy facility trying to practice this...

Sometimes you can’t quite put your finger on why there is a level of discord across your team. Often, no single incident propels this negativity, so you cannot address it in a...

Leaders often find themselves in the position of doing more with less — less supplies, less staff, less time to get everything in perfect order before the next wave of cases...

A great leader doesn’t look at their team and expect all their team members to act and think just like them. Instead, they assess, understand and appreciate each team...