The winner of this year's OR Excellence Award for Patient Satisfaction goes to great lengths to get patients to fill out their post-op surveys and even greater lengths to...

The OR team at Lakeside Surgery Center in Omaha, Neb., works hard to manage patients’ post-op pain with an eye toward the addiction epidemic. “Our nation is in...

You might consider pressure injuries "out of sight, out of mind," or "not our problem." After all, you have no way of knowing you sent a patient home with a bed...

The patient was saying all the right things, but something about the way she was acting seemed off. Turn on your observers, thought the receptionist. It's the motto...

The only hospital-acquired condition that increased in volume between 2014 and 2017? Pressure injuries, which rose by 6%. By point of comparison, surgical site...

Ever cringe when you overhear your front desk receptionist answer a patient's question (complaint) with all the warmth and compassion of a cactus? You might want to try...

An IV start should be a little pinch, not a big ouch, a minor procedure, not a major ordeal. Patients dread surgery's necessary evil — and your nurses might, too....

When your patients leave your facility, they should know all the do’s and don’ts of wound care. If their wound is changing colors, they should know what that means,...

Ever think of all you can do to optimize your patients' experience and improve their surgical outcomes — before they even step foot into your facility? Here are 5 easy ways...

Like most nurses working in busy hospitals, I’ve seen some pretty horrific pressure injuries in my time. Not every day, thankfully, but we all know that lying on an operating table for several hours...

My Turn: Blessed to Let Go Together; My patient and I leave our grief over losing a loved one on PACU Bay 6

Why Go NPO After Midnight? It's time to get onboard with the not-so-new approach to pre-op fasting.

Patient Satisfaction: Up Close and Unscripted; Staff at Bayfront Health Spring Hill encouraged to be themselves with patients.

There's An App For That; Standout apps that will help you run your facility from the palm of your hand.

Boost Your Patients' Dietary Health Before Surgery; Use a simple checklist to screen for malnourishment.

Who's Handling Your Patient Satisfaction Surveys? The postponement of the OAS CAHPS program shouldn't delay your search for a CMS-approved vendor.

Patient Education Is Key to Reducing Opioids; When patients are involved in their recovery, they need less pain medication.

Give Your Patients the VIP Treatment; Treat patients like they're the only case of the day and watch your satisfaction scores soar.

When Is BMI Too High? Using body mass index to predict operative risk.

Stay in Constant Communication; Automated text messaging keeps patients engaged and satisfied with their care.