You're on mute." Yeah, I'm that guy on Microsoft Teams. You'd think that after nine months of remote meetings I'd remember to toggle on my mic when it's my turn to speak....

To help our surgeons find their patients quickly and easily in recovery, we hung a series of color-coded flags on the wall outside each bay. The series of flags are screwed into the wall, allowing us to flip one out as needed....

Leadership at our facility believes in hiring the best people possible — then letting them do their jobs. To make this happen, we don't employ traditional pecking orders or a typical hierarchical structure. Medical reps talk...

About seven years ago, we decided to transform some of our staff and patient spaces into "Zen dens" — areas that inspire calm and mindfulness. One of our nurses, Darlene Faust, RN, happened to have hidden...

Portable handheld ultrasound probes that attach to smartphones are one of many tools that make practicing regional anesthesia an easier task, but the probe and the smartphone often gets dirty while in use....

In order to connect with patients and give them an experience that is second to none, we follow a process called FORD (family, occupation, recreation and dreams). It all begins with a staff member's first meeting or phone call...

We’ve developed a sign system to alert staff and physicians about a patient’s risk factors such as allergies, falls, insulin dependence and skin tears. The signs are printed with large, upper-case lettering, laminated and clipped...

The PowerPoint deck displayed on one of the flat screen monitors in our lobby runs on a loop and includes answers to commonly asked patient questions and bios of staff and surgeons. The bios include traditional...

We invite patients and staff to recognize members of the team who demonstrate one of our medical center's core values — respect, teamwork, service, honesty — by submitting a card describing the good deed...

Love the efficiency of your facility's single-cup coffeemaker but hate the waste generated by all those leftover cups? Purchase a coffee pod recycling tool that allows you to easily separate the grounds from the recyclable pod...

Here's a fun and effective way to make sure your facility's written policies are followed. First, create a series of cards that each contain a policy your staff needs to know,...

Do you ever notice how your fresh stock of facility-logoed pens always seem to disappear? If you don't want to lecture staff about "stealing" your dwindling supplies,...

You might use covert monitoring methods and punitive punishments to improve your staff's compliance with hand hygiene protocols, but I believe in overt observations...

Patients often sit nervously in the reception area as they wait to hear their name loudly called when it's time to get prepped for surgery. To take some of the stress out of...

Patients are informed before and after surgery about the amount of post-op pain they're likely to experience. To complement those important discussions, we created...

Marking trash bags with an OR's room number is a simple way to shorten the search for misplaced instruments. No matter how many instrument counts take place...

When the COVID-19 pandemic began, one of the first things we noticed was the negative shift in everyone's moods. We're both very upbeat people, so we brainstormed...

If you went out of your way to get recycling bins into your ORs, the last thing you want is for all your green efforts to go to waste when recyclables accidentally wind up getting...

We devised a simple method to let each other know when ORs have been turned over and are ready for the next patient. A staff member places a magnetic button embossed...

It’s important to utilize the medications and supplies you paid for instead of letting them go to waste. For years, we checked our emergency carts for expired supplies...