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2020 Issues
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No industry has been untouched by the Great Resignation, with organizations of all sizes and kinds struggling to retain their best employees — forget finding new talent to fill open positions. The healthcare field has been particularly hard hit...
Any patient arriving on the day of their surgery is going to be anxious. That anxiety will only grow, and their satisfaction will decline, if their surgery is delayed because of inefficient room turnover times. Getting ORs ready for the next case...
Cohen Children’s Medical Center in New Hyde Park, N.Y., recently opened the Pediatric Surgical Operating Complex, a $110 million, 24,000-square-foot, state-of-the-art facility where surgeons perform cardiothoracic, neurologic,...
How do you ensure patients will remember their post-op care instructions and push your patient experience scores from good to great? You do a deep dive and find out where you’re lagging,...
When grateful patients in Central Maine return home from St. Mary’s Regional Medical Center in Lewiston with a successful surgical outcome, the thank you cards they pen aren’t to the finance department. But maybe they should be....
Coastal Orthopedics in West Bradenton, Fla., recently opened an 88,000-square-foot headquarters that houses a 25,000-square-foot, six-OR ASC on the second floor with 25 pre- and post-op bays and six extended stay rooms....
Change is difficult, especially in health care. Even if an idea sounds easy to implement, getting the effort off the ground and your team on board can be the hardest part. But this didn’t deter Memorial Sloan Kettering Cancer Center...
Top leaders and frontline staff at Emory Healthcare in Atlanta are teaming up to find creative ways to provide the best experience for patients from underrepresented groups and partner with the local communities they serve. “We’re not checking boxes,...”
The surgical services team at Ascension St. Vincent Mercy Hospital in Elwood, Ind., is well into year three without a single surgical site infection (SSI). That impressive run has earned its staff the 2022 OR Excellence Award for Infection Prevention....
The admittedly strong-armed tactic from orthopedic surgeon Randy G. Delcore, MD, to the anesthesiologists who practice at Cedar Orthopaedic Surgery Center came in 2013. “I essentially issued a mandate and said, ‘You’re not coming to my facility..."