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Make an Impact With Small Moves
Improvements in both workflow and staff attitudes are part of a leader’s responsibilities, but your interventions in these areas don’t need to be major to make...
Patients were already a bit nervous when they would arrive for their endoscopies or colonoscopies, and we noticed that sitting in the waiting room watching the news would often stress them out more. We thought, why not get rid of the TVs and replace them with an aviary? The aviary is filled with a variety of finches, and patients really enjoy watching them flit around the enclosure. It's nice to see patients smiling as they watch the birds before their procedures, rather than nervously staring at a screen.
Frank Kim, MD
Three Rivers Endoscopy Center
Moon Township, Pa.
[email protected]
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