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How to Conduct Workplace Investigations
Handle complaints with an impartial approach to discovering the truth.
Casey Duhart, BS, M.Ed., JD
Publish Date: August 4, 2022   |  Tags:   Medical Malpractice-Legal Workplace Culture Staff Safety Staffing
Conflict
HEAR THEM OUT The lead investigator of a personnel complaint needs to discuss the case with all respective parties involved.

A complaint about the behavior of a staff member will hopefully never get to the point where it’s heard by a jury, but you should know how to conduct a thorough, professional and well-documented investigation in case it does. Part of that process is knowing how to discuss the case with the complainant, the alleged offender and their bosses while trying to get to the bottom of the situation. Those are three distinctly different conversations, each of which calls for their own approach.

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