As a stress management speaker, I espouse concepts such as...

Virtually every surgery center’s patient satisfaction scores take a dip or miss the target from time to time. What matters is how centers respond....

When you give staff the power and the freedom to not only bring fresh ideas to the table, but also to weave those ideas into the day-to-day workflow, great things can...

Surgery centers often rely on generic and sometimes confusing systems for labeling supplies....

Ever since the recommended age for colonoscopy screening dropped to 45, a growing number of high-volume GI facilities dealing with increased volume are considering...

Like so many aspects of outpatient care, clear and consistent communication is at the heart of the surgical time out....

Welcome to A Day in the Life of an Administrator, our online column, where we sat down with Jessica Hovland, DNP, RN, CPAN, NE-BC, PMGT-BC, administrative director...

It’s not unusual for members of operating room teams and sterile processing departments to have strained relationships....

Patients expect stellar surgical care, but as years of satisfaction survey scores attest, they judge their overall experience on far more than that....

Welcome to A Day in the Life of an Administrator, our online column. This month, we sat down with Kathy W. Beydler, RN, MBA, CNOR, CASC, principal consultant for Whitman Partners...

As the leaves turn and the air grows crisp, the transition to fall often mirrors the journey many new ASC administrators face: a season of change and challenge....

ASC Month may just have passed, but it’s never too early to start planning for next year because we all know how quickly these months fly by....

There was a time, long, long ago, when ASC administrators felt like referees caught in the middle of a frustrating bout between productivity and safety....

Lisa York, MSN, RN, CASC, CAIP, executive director at Hunterdon Center for Surgery, Flemington, N.J. Outpatient Surgery Magazine is posting these profiles to give the...

It’s not unusual for the turnover team at a surgery center to be compared to a NASCAR pit crew — a group of people working together quickly and efficiently to achieve the...

The bustling world of health care is characterized by its constant state of flux and unpredictability....

Welcome to A Day in the Life of an Administrator, our online column, where we sat down with Tosha Chapman, RN, ASC and MSCC director of nursing for...

Want to improve communication and collaboration among different staff members and departments?...

For the staff at The Plastic Surgical Center of Mississippi, a perfect time out before every procedure is non-negotiable....

Aimee McFarlane, RN-BSN, CNOR, CST, suffered needlesticks twice — once as a nursing student and once after 12 years on the job....