Ideas That Work: Patient Pleasers

Share:

Pillows Make for a Better Ride Home


We send patients home with blue neck pillows made from memory foam for ergonomic support and personalized handwritten notes from their surgeons. Some patients have lengthy drives awaiting them after surgery, and the pillows make their journey more comfortable. Surgeons also call their patients within a day of surgery to check on them. The feedback we have received from patients so far has been wonderful. They tell us how thoughtful the pillows and notes are, and truly appreciate the gestures.

Emily Lupoli, RN, BSN
Barbour Orthopaedics Surgery Center
Atlanta, Ga.
[email protected]

Related Articles

July 17, 2024

Procedures like carpal tunnel release are among the many that are moving from hospitals and ASCs to physician offices as more robust data continues to emerge...

Prioritize the Patient-Customer Experience

In any public-facing industry, leaders and their employees sometimes can develop tunnel vision that may exclude the most important stakeholder to the success....

Give It to Them Straight

In an age where information is power, most employees do not appreciate being kept in the dark about matters that affect their employment or job tasks....