Ideas That Work: HIPAA Compliance

Share:

Call for Patients by Number, Not by Name.


When patients show up for surgery, our front desk receptionist hands them a numbered tag and writes the number on the envelope in which we keep their perioperative paperwork. Nurses call out the number instead of patients’ first names in the waiting room when it’s time to bring them back for surgery. Family members hold onto the tags while they wait; we use the same number to call them to join their loved ones in recovery. At discharge, patients turn in the tags, which we wipe down and bring back to the front desk. We ordered 160 plastic tags for $20 from a business supply catalog (uline.com) and bought loose-leaf binder rings for about 50 cents each to make the rings easier to hold.

Linda Frix, RN, BSN, CAPA
Northern Virginia Surgery Center
Fairfax, Va.
[email protected]

Related Articles

July 17, 2024

Procedures like carpal tunnel release are among the many that are moving from hospitals and ASCs to physician offices as more robust data continues to emerge...

Prioritize the Patient-Customer Experience

In any public-facing industry, leaders and their employees sometimes can develop tunnel vision that may exclude the most important stakeholder to the success....

Give It to Them Straight

In an age where information is power, most employees do not appreciate being kept in the dark about matters that affect their employment or job tasks....