A human-centered approach to your build will attract patients to your facility for all their orthopedic needs.
Building a new surgery center requires a design team to ask one key question every step of the way: “What will this look like through the eyes of the patient?”
The patient-as-customer approach to ASC design is something Joseph Sziabowski, AIA, swears by. Mr. Sziabowski, owner of Hardaway|Sziabowski Architects in Newton, Mass., and founder of Ambulatory Healthcare Design Lab, understands the ASC build process well, as his firm has designed more than 150 ASCs. He believes a patient-focused design strategy can reshape the way ASCs are constructed. “By prioritizing not only function but also comfort, aesthetics and ease of use, we can create facilities that are welcoming, efficient and focused on healing,” he says.
In a recent post on the Ambulatory Healthcare Design Lab blog titled “Experience First: A Paradigm Shift in Ambulatory Healthcare Design”, Mr. Sziabowski advises leaders to focus on three core design principles during their ASC build processes.
- A people-pleasing marriage of form and function. Surgery centers shouldn’t resemble cold, impersonal hospitals from a bygone era. Combining a well-organized, clearly marked and eye-catching space that features accessibility for people of all abilities, varied seating options, proper acoustics and warm inviting lighting conveys comfort to the patient from the moment they walk through the door, he says.
- Spatial organization that creates seamless throughput. Mr. Sziabowski says an efficient layout improves the orientation of both patients and staff. “Thoughtful spatial organization minimizes unnecessary movement and helps people flow through the space naturally,” he says.
- Tastefully incorporated technology. A new ASC should include the latest and greatest technology, implemented in a way that blends devices in a natural manner. As Mr. Sziabowski puts it, “Incorporating medical equipment in a non-intrusive way and using patient tracking systems enhances communication and reduces stress.”
Ultimately, focusing first and foremost on the end-user’s needs, be they patients or providers, is an ASC design strategy that leadership teams can rely upon. “By starting with the human experience and designing backward, we can create ambulatory healthcare facilities that exude comfort, efficiency and healing,” says Mr. Sziabowski.