No sentinel events spurred the change, but 2021 audits by the nurses and surgical technicians at The Reading Hospital SurgiCenter at Spring Ridge revealed that...

Welcome to this special Product Showcase brought to you by Outpatient Surgery Magazine!

When my six-year-old son returned from a day of treasure hunting in “the dungeon” — my mom’s long-neglected basement — he was wearing a mischievous grin...

How do you ensure patients will remember their post-op care instructions and push your patient experience scores from good to great? You do a deep dive and find out where you’re lagging,...

When grateful patients in Central Maine return home from St. Mary’s Regional Medical Center in Lewiston with a successful surgical outcome, the thank you cards they pen aren’t to the finance department. But maybe they should be....

Change is difficult, especially in health care. Even if an idea sounds easy to implement, getting the effort off the ground and your team on board can be the hardest part. But this didn’t deter Memorial Sloan Kettering Cancer Center...

Top leaders and frontline staff at Emory Healthcare in Atlanta are teaming up to find creative ways to provide the best experience for patients from underrepresented groups and partner with the local communities they serve. “We’re not checking boxes,...”

The surgical services team at Ascension St. Vincent Mercy Hospital in Elwood, Ind., is well into year three without a single surgical site infection (SSI). That impressive run has earned its staff the 2022 OR Excellence Award for Infection Prevention....

The admittedly strong-armed tactic from orthopedic surgeon Randy G. Delcore, MD, to the anesthesiologists who practice at Cedar Orthopaedic Surgery Center came in 2013. “I essentially issued a mandate and said, ‘You’re not coming to my facility..."

At the heart of Knoxville (Tenn.) Orthopaedic Surgery Center’s full-circle approach to top-quality patient care is a very simple philosophy: Take care of those who take care of the patients. “I feel like it’s my ultimate responsibility...

The team at Eye 35 ASC, a fast-paced, high-volume eye surgery center in Schertz, Texas, doesn’t limit their attention to one or two formal patient safety projects every year. Rather, the center’s tight-knit team operates every day with a keen philosophy...

I’m not a roller coaster guy. Never have been. But last month, during a family trip to Ocean City, Md., my brother-in-law asked me to ride shotgun on the Tidal Wave, a towering steel monster with two...

This year’s standout performers in surgery show how hardworking and passionate professionals set the standard for safe, cost-effective, satisfying and welcoming care. The profiles of the winning facilities recognize staff-pleasing tweaks...

Speaking before a live audience, especially in a more intimate setting that OR Excellence provides, allows for an entirely different experience for the speakers and attendees....

In 2016, Julia Scotti warmed her way into the hearts of millions of viewers worldwide when she appeared on NBC’s hit show “America’s Got Talent” and advanced all the way...

Sheri Prentiss, MD, MPH, CPS/A, CPE, FACPE, a dynamic personality who is often referred to as Dr. Sheri, wanted to be a physician ever since she was two years old....

The Center for Surgical Health at Penn Medicine in Philadelphia is run by providers who want to improve the care of vulnerable individuals and under-resourced...

Nancy Yen Shipley, MD, knows a thing or two about standing out. As a proud member of the 6% — the percentage of female orthopedic surgeons in the U.S. — she has never...

Who better to learn about delivering top-notch patient-centered care than from somebody who helped the Walt Disney World organization create experiences for its...

2022 OR Excellence Schedule at a Glance Sept. 28 – Oct. 1