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Customer Service

Customer Service hours of operation are Monday through Friday, 8:00am - 4:30pm MT.

Email: custsvc@aorn.org 
Phone: (303) 755-6304
Toll Free: (800) 755-2676
Fax: (303) 750-3212
Toll-Free Fax: (800) 847-0045

Frequently Asked Questions

If you don't find the answer to your question below, please email Customer Service.

It may also be helpful to print this page for future reference.

General Questions 

Education and Events 

Ordering Materials 




General Questions

How do I log in to AORN.org?

  1. Select the Log In link located in the upper right portion of the AORN website.

  2. Enter your email address and password (default is your ID number). If you changed or self-selected your password, please use the password that you designated.

  3. Click the Login button.

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How do I renew my membership online?

Visit our Join/Renew page to renew your membership online. From there, select “Renew” and follow the instructions by filling out or updating your membership information.

Before you begin the online process, be sure to have one of the following major credit cards: Discover, VISA, MasterCard, or American Express.

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Is my AORN membership refundable?

AORN membership is non-refundable.

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How can I speak with an RN?

As a member benefit, AORN nurse consultants are available to answer clinical questions. Non-members may talk to the nurse consultants by paying a fee of $120.00. The nurse consultants can be reached by calling AORN Customer Service at (800) 755-2676. For Nurse Consultant FAQs, visit AORN's Clinical FAQs.

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Education and Events

How do I submit a poster or education session proposal for the AORN Surgical Conference?

Visit the Call for Posters/Abstracts page for instructions on submitting posters and proposals. If you have questions, contact Susan Love at slove@aorn.org or (303) 755-6304, ext. 320 with questions about Conference and Pre-Conference submissions. Contact Beth Gabrysiak at bgabrysiak@aorn.org or (303) 755-6304, ext. 233 with questions about other face-to-face events.

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How do I receive contact hours or evaluate events & sessions?

Contact hours are processed once you have evaluated the sessions you attended. Once you have successfully logged into the website:

  • Log in to My AORN.

  • Select Manage your Education.

  • Select the "submit education session evaluations" link on the web page.

  • Select the session name from the drop-down list.

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How do I print Certificates of Attendance/Continuing Education Contact Hour History?

  1. Log in to My AORN.

  2. Select Manage your Education.

  3. In the Contact Hours section, select View Your Contact History Now.

  4. Use the Continuing Education Contact Hour History to print out a list of your AORN contact hours, or reprint your certificates. Simply select the desired course(s), then select Print Certificate or Print List to view the information. You can also reduce the size of the list by entering a date range and clicking Apply Filter.

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Ordering Materials

How do I return a book I ordered?

Books may be returned within 45 days of purchase, provided they are in clean, resalable condition. Upon receipt of your return, we will issue a refund of your purchase price and applicable taxes.

Videos, CD-ROMs, brochures and sale items are not returnable unless the merchandise was incorrect or damaged. Returns should be sent, along with the return form included in your package, to:

Rittenhouse Book Fulfillment, Inc.
511 Feheley Drive, King of Prussia, PA 19406
Toll-free: (888) 345-0683

Please be sure to pack your return items carefully to avoid damage in transit and include a completed Book Return form with your shipment.

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How can my facility place an online book order?

Facilities may place book orders online by using Purchase Orders (P.O.'s have to be $100.00 or more).

You may call Customer Service for your unique login name and passcode and a representative will walk you through the initial process.

  1. Once receiving your login name and passcode, visit www.aornbookstore.org and select the member login from the left navigation bar. Enter the login name and password for your facility.

  2. You will then be directed back to the bookstore homepage where you can start searching for books and adding them to your cart. You can search for books by title (keyword), ISBN, or author name.

  3. Once you have added all books to your cart select Order Now to be taken to the Payment Method screen.

  4. On the Payment Method screen you will enter your purchase order number and the name of the person placing the order, or select Credit Card to pay for your order upon checkout.

  5. Fill out the correct shipping information, provide a valid email address for emailed confirmation of your order, and select Continue to place your order.

Your order shall arrive within the next 5 to 10 Days unless a faster delivery option is selected. Please contact Customer Service at 1-(800) 755-2676 with any questions.

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